Return Policy

Effective Date: July 2026

At Mysa World, we want you to shop with confidence. If you need to return an item, please read our Return Policy below.

Eligibility for Returns

You may request a return within 14 days of receiving your order, provided the item meets the following conditions:

  • Item is unused, unworn and in its original condition.
  • All original tags, labels and packaging are intact.
  • The item shows no signs of wear, washing, damage or alteration.
  • Proof of purchase (order confirmation or receipt) is provided.

Returns that do not meet these requirements may not be accepted.

Items That Cannot Be Returned

The following items are not eligible for return unless they are faulty or supplied incorrectly:

  • Personalised or custom-made products.
  • Gift cards.
  • Final Sale or Clearance items.
  • Hygiene-sensitive products where the protective seal has been removed.
  • Items that have been worn, washed, damaged or altered after delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging.

Our customer support team will review your request and advise you on the next steps.

How to Request a Return

To request a return, please email us at support@mysaworld.co.uk with the following information:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Once your request has been reviewed, we will provide you with return instructions and the appropriate return address.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective or incorrect.

For your protection, we recommend using a tracked delivery service and retaining proof of postage until your return has been processed.

Processing Your Return

Once your returned item has been received and inspected, we will process your return in accordance with our policies. We will notify you via email once your return has been reviewed.

Need Help?

If you have any questions regarding our Return Policy, please contact our Customer Support Team.

Email: support@mysaworld.co.uk
Website: www.mysaworld.co.uk